| Delivery
time is approximately 6 days from the time of order to finish.
Please allow 2 extra days for delivery time (Australia) and
approximately 6 days (outside of Australia). If there is any
unforeseen delay in shipment we will advise you either by email
or by phone of your delivery date.
We do not deliver to a PO BOX, unless strictly specified by
you. As such we do not take responsibility for missing parcels.
Placing
your order:
-
Postal charges will be added to your final invoice. Postage costs
are based on the weight of the garments in your shopping bag.
- Once
you have placed your order you will receive your invoice via a
confirmation email.
- These
freight costs, along with the clothing that you have ordered will
be charged to your credit card.
- Dress
Smart Club members will need to send us an email
confirming membership.
For
more information
If you would like more information
about our delivery service, please email us.
We
prefer face-to-face delivery to our customers. To ensure the safety
and security of your order, our delivery people are instructed not
to leave parcels unless someone is available to accept the delivery,
or unless you have given us special instructions.
Please note that if special instructions are given, we are not able
to accept responsibility for the security of the package. On your
order form please specify a delivery address where you are confident
that you will be present (eg, work) or where someone can accept the
delivery on your behalf.
If you are not home at the time of your delivery, a card will be left
stating that your order is available for pick up.
Most courier services (in Australia) deliver to residential addresses
between 11:00 am and 3:00 pm, for business addresses, before
10:30 am.
Postal Charges within Australia
Method
|
Signature |
Delivery
Time
from Despatch |
Cost |
|
No |
1-2 Days |
$6.80
- $9.80 |
|
Yes |
1
-2 days |
$8.00 - $11.00 |
Postal Charges
Overseas
Method
|
Signature |
Delivery
Time
from Despatch |
Cost |
Australia Post Airmail
|
No |
6 - 20
days |
Parcels - up to 500g
$9.50 - Asia Pacific
$13.50 - Rest of the world
|
We are unable to give
exact delivery times for overseas orders due to the differing postal
services throughout the world and possible delays due to customs
over which we have no control.
Customs For Overseas Orders
Some countries have import duty on goods entering their country.
The amount you are allowed to import varies from country to country
and you are responsible for all charges that may be applied to allow
your goods to leave customs. We are unable to estimate what these
charges might be.
*Please note that Birgit Frances
Australia cannot accept responsibility for deliveries that have
not been signed for.
|
